When it comes to managing your medical aid, it’s easy to feel overwhelmed. Between paperwork, call centres, authorisations and confusing terminology, it can quickly become more stressful than it should be. That’s where CureClub comes in.
What is CureClub?
CureClub by Curemed, is your personal healthcare support system – created to take the hassle out of medical aid and provide additional peace of mind. Whether you’re dealing with claims, pre-authorisations or chronic medication applications, our team is #AlwaysThereForYou.
This blog explores everything you need to know about CureClub, including real-life client stories and a detailed Frequently Asked Questions (FAQ) section. If you’ve ever wondered “Is there someone who can help with my medical aid?”, CureClub is the solution!
Why CureClub?
CureClub is an exclusive benefit offered by Curemed, a leading independent advisory firm in South Africa. As a CureClub member, you gain access to a dedicated support team who works directly with your medical aid provider to assist with:
- General admin support
- Claims and authorisations assistance
- Chronic applications support
- Additional benefits such as virtual doctor consults, a 24/7 crisis line, Medi-Drive, LegalEase and more
It’s access to personalised, proactive healthcare support, all without the queues or call centre frustrations.
The benefits of CureClub
General Medical Aid Admin Support
Medical aid administration can be confusing and mistakes can often lead to claim rejections or delays in healthcare treatment. CureClub handles all your admin – from registering new dependents to updating your contact details, managing scheme communications and everything in between.
Claims & Authorisation Assistance
Unexpected bills and medical aid shortfalls are among the biggest stressors for medical aid members. With CureClub, we take the hassle out of the process by assisting with claim submissions, tracking outstanding reimbursements and securing the necessary authorisations before procedures. And when things go wrong, we’re here to advocate for you.
Real life examples of CureClub support
Quick chronic approval before international travel
A member contacted us just days before her trip to the United States. She urgently needed a three month supply of her chronic medication, but the approval process usually takes up to five working days. Our team jumped into action, liaising with both the medical scheme and the doctor’s office. Within hours, we secured the approval and arranged the delivery – all on the same day.
Fighting a R12 500 co-payment and winning
A client underwent surgery after being told by the scheme there would be no co-payments. Weeks later, he received a R12 500 bill. CureClub investigated, found the original call recording and escalated the issue. After persistent follow ups, the co-payment was removed, R12 500 saved and the client could focus on their recovery.
Urgent Oncology Treatment Approved
In another case, a client was incorrectly informed that her oncology treatment had been authorised. It hadn’t. Our team caught the error and escalated it immediately. Within days, we secured approval for both the treatment and medication, allowing her to begin lifesaving care on time.
Helping a Child with Special Needs Access Hospital Care
A young girl with disabilities required a procedure typically done in a doctor’s office. However, past trauma made hospital care essential. With full support from our team, a special approval was secured and our client received the care she needed in the right setting.
Additional benefits for CureClub members
CureClub goes beyond admin support. As a member, you also enjoy access to:
- Virtual Doctor Consults – See a doctor from the comfort of your home
- 24/7 Crisis Line – Immediate help when every second counts
- Medi-Drive and LegalEase
CureClub equals human support in your healthcare journey
Most people try to manage their medical aid on their own, until something goes wrong. CureClub is your personalised safety net. We combine deep knowledge of South African medical schemes with real, human support to resolve issues quickly and compassionately.
No queues. No call centre frustrations. Just a team that’s #AlwaysThereForYou.
Frequently asked questions about CureClub (FAQs)
1. Who can join CureClub?
CureClub is available to anyone who is on a registered medical aid. If you’re unsure whether you qualify, reach out and we’ll guide you through the process.
2. Can CureClub assist with any medical aid scheme?
Yes! Our Independent Advisors are experienced with all major South African medical schemes, including but not limited to; Discovery, Momentum, Bonitas, Fedhealth, Bestmed and more.
What if I already have a Medical Aid Advisor?
If you’re currently with another intermediary, you can easily switch to Curemed as your Advisor of record. Allowing you access to CureClub’s full range of services, without changing your plan or provider.
4. Do I have to do anything once I join CureClub?
No – once you’re a CureClub member, our team is on standby. We’re #AlwaysThereForYou, assisting with policy renewals, benefit limits and proactively managing issues before they become problems.
In conclusion
Whether you’re tired of long wait times or struggling with medical aid claims, CureClub is designed to take the weight off your shoulders. With real success stories, proactive support and added member benefits, CureClub is your dedicated partner in healthcare.
Ready to experience the CureClub difference?
📞 0800 287 633
✉️ hello@curemed.co.za
🌐 Join CureClub today
